Frequently Asked Questions
Describe the SafeAtHome Alert System
Our system has three core components: a small transmitter (a help button carried or worn by the user), a base console connected to the user’s telephone, and the Emergency Response Center that monitors calls. The base console is a two-way voice/data communicator and uses the phone line to send emergency signals to our emergency response center and opens a voice link. Our base unit will work with any telephone landline.
Who installs the SafeAtHome Alert System? How long does it take?
It takes about 5 minutes and you’re done! When you become part of our family, we mail the system to your home or apartment. You can easily install our system by yourself!
Your SafeAtHome Alert unit will have already been pre-programmed for you, with information you provide as part of the ordering process. When our unit arrives, it is a simple 3 step process for you to plug it in. The base console has a line that plugs into the telephone outlet. The telephone is plugged into the base console and the unit is plugged into an active A/C power outlet. We provide simple instructions to provide you step-by-step guidance. If you should have any questions, a customer care specialist can help you by calling us toll-free at 866-451-4321.
How does the system work?
Always wear your emergency HELP button. In the event that emergency help is needed, simply press your SafeAtHome Alert HELP button or the HELP button on your console. This sends a radio signal to the console which automatically dials our SafeAtHome Emergency Response Center. A trained emergency response specialist will talk with you over our two-way voice console with its built-in speakerphone. Our team is trained to quickly assess the situation and contact emergency personnel as well as your family members on your contact sheet. The Emergency Response Center will stay in contact with you until the situation is resolved.
Tell me about your Emergency Response Center:
Our Emergency Response Center is a UL (Underwriters Laboratories) certified monitoring facility with the highest classification, and is owned and operated by the SafeAtHome company. We have state-of-the-art technology combined with a highly trained emergency response staff to monitor your calls and emergency situations. We have over 80 operators and staff members on call 24/7 to keep you safe. Our mission is to care for you and to give you peace of mind.
What training do your operators receive?
SafeAtHome Alert emergency response operators are specialists in the security industry and are rigorously trained to achieve Underwriters Laboratory certification.
What is the average response time after an emergency signal is transmitted?
Within 10 to 15 seconds.
Is the device I have to wear heavy?
Our HELP buttons are lightweight transmitters powered by small batteries. They are barely noticeable and waterproof. You can wear them around your neck, clipped to your belt or like a watchband around your wrist. You can carry them in your pocket, but we do recommend that you attach them in some way to your body.
What is the active range for the system?
The SafeAtHome Alert system has a transmitting range of 200 ft. from the console.
Does the system work anywhere in the U.S.?
Yes.
How much does a SafeAtHome Alert System cost?
SafeAtHome Alert is priced for people on fixed incomes. We offer rent and own options for as low as $14 per month. Our What Does it Cost page has all of our pricing options. All of our options give you the lowest possible price without any long-term contracts or initiation fees, regardless of which payment cycle you prefer.
Are there additional phone or miscellaneous charges?
No…we make this system as affordable as we can for seniors and others who need this support.
What if my electricity goes out?
In the event of loss of power, our SafeAtHome unit has a rechargeable backup battery that will function for at least 30 hours. If this battery should become low, it will alert our Emergency Response Center and they will notify your call list.
Who do you call first?
Our emergency response specialists will assess the situation and are trained to make fast and accurate decisions as to the call priority. Then, referring to your personal client profile, calls will be made accordingly. Of course, you will remain on the line and we will keep you informed of our process.
What if I have a non-emergency?
Once the base unit receives an alarm, our emergency response specialist will come online and will try to establish voice contact with you. We’ll calmly discuss the nature of the alarm and try to help. You may request emergency medical service (EMS), a family responder or may simply need some reassurance that you are OK.
If we have specific instructions or pre-programmed requests that are on your client profile list, we will also follow these wishes, such as contacting family members, physicians or caregivers, nearby neighbors or as well as relay information to those you want to know about your pet should you be taken to a hospital, as part of our Protect Your Pet program.
